At APLUSA, ensuring client satisfaction is a priority. We go above and beyond to make sure that every client's needs and expectations are met. Our dedicated team constantly monitors client satisfaction, actively seeking feedback and making any necessary adjustments to provide the best possible service. By regularly assessing client satisfaction, we are able to identify areas for improvement and implement strategies to enhance the overall client experience. Your satisfaction is our driving force, and we are committed to constantly monitoring and improving our services to ensure that you receive the highest level of service possible.
Client satisfaction & testimonials
We are thrilled to share that, as of April 2024, our efforts have yielded outstanding results. Our Net Promoter Score stands at an impressive 69, indicating a high level of customer satisfaction and loyalty. Additionally, our average satisfaction score is an impressive 4.6 out of 5, further affirming the quality of our services.
When results are delivered, our clients receive a link to provide their feedback and evaluation, independently from the discussions they have with our experts.
The APLUSAtisfaction team takes great pride in gathering input from our valued clients. We understand the importance of receiving feedback and evaluation directly from our customers, independently from the discussions they have with our experts. This allows us to obtain a comprehensive understanding of their experiences.
Each month, our dedicated team extracts and meticulously analyzes the answers provided by our clients. This rigorous process enables us to re-evaluate our performance, identify areas of strength, and pinpoint areas for improvement. By delving into the feedback provided, we gain valuable insights that enhance our services.
Furthermore, the results of this analysis are shared internally, allowing our entire team to stay informed and aligned with our clients' needs and expectations. This collaborative approach fosters a culture of continuous improvement and ensures that every member of our team is dedicated to delivering exceptional results.
We extend our heartfelt gratitude to our customers for placing their trust in us and allowing us to serve them. Your satisfaction is our driving force, and we are committed to continually exceeding your expectations. We greatly appreciate the time and effort you put into providing us with your valuable feedback, as it serves as a constant source of inspiration for us to strive for excellence.
Thank you for being an integral part of our journey. We look forward to serving you even better in the future.
“The thankfulness is on our side. (…) we in the nutrition business now have run a whole number of international projects with you as a partner. The service level and quality of your research has consistently been at the high-end level… This is really outstanding (even with 20+ years of pharma experience), five star. Please be assured we’ll have you in mind when we think “research” next time. (…and feel free to use my testimonial statement for advertising purposes. 😉)
Last, but not least: Thanks for a crisp and ‘to the point’ presentation. Excellent job, happy customers across the board.”
Director Market & Competitive Intelligence
“Thanks for this very insightful presentation which concluded the professional conduction of the research project overall (continuity, communication etc.). You have once more fully delivered on your promise, confirming your position as a top tier reliable market research partner.
The feedback by my peers so far was excellent. (You leave a happy customer!). I hope we will have the chance to cooperate in future projects.”
Director Market & Competitive Intelligence
“The meeting went very well. Great presentations. A lot to digest and decisions to be made”
Head of Marketing
“The team were very proactive with project updates, and any questions or queries answered very quickly. They also ensured that we were compliant and on time with any pharmacovigilance processes needed. The team were also very flexible in implementing changes and working with us to make the questions as relevant as possible in a changing market.”
Business Insights Manager
“Thank you for the engaging presentation and good discussion. (…) Some great points were raised about the need to further understand MD’s perception about when a patient is xxxxx. I will set up a call with the aim of digging into this topic in the next wave. This is clearly a priority for our strategy. Once again, thank you to APLUSA for their excellent support in fielding and presenting the Q3 results.”
From: Associate Director, Market Research, Top Pharma Company To: Pharma Company affiliates participants to presentation and to APLUSA
“thanks very much indeed for your joint effort as an entire team. I know how much effort is behind it!”
Director Market Insights, Launch & CV Portfolio
“Thank you for the engaging presentation and good discussion. (…) Some great points were raised about the need to further understand MD’s perception about when a patient is xxxxx. I will set up a call with the aim of digging into this topic in the next wave. This is clearly a priority for our strategy. Once again, thank you to APLUSA for their excellent support in fielding and presenting the Q3 results.”
From: Associate Director, Market Research, Top Pharma Company To: Pharma Company affiliates participants to presentation and to APLUSA
« I meant to send you a note to express my gratitude for all your help in getting the report ready for sharing yesterday. With my exhausted brain last night, I would not have done justice so decide to wait for the morning. We could not have delivered it without your help and patience as we struggled to follow the analysis in absence of the background."
Senior Manager Customer Insights
“It is always a pleasure to work with APLUSA! Very on it, efficient and accommodating!”
Senior Project Manager (APLUSA Fieldshop project)
« Lea is always so lovely to work with. Responsive, turns things around in a timely fashion & finds fabulous recruits! Caroline also is an incredible Moderator & does a fabulous job. »
Team Lead - Project Management (APLUSA Fieldshop project)
“High level of professionalism, from the quotation, to the recruitment and the delivery of outputs. Always in time and ready to answer my questions”
Managing Director (APLUSA Fieldshop project)
LET'S TALK!
Interested in working with us?
Contact our team via the link below and we'll be delighted to send over more information about our services or to discuss a specific project you are working on.
Read on
APLUSA | Who we are
APLUSA is one of the world’s leading independent market research companies dedicated specifically to healthcare.
Patients Charts by APLUSA
Real-World Data (RWD) collected using anonymized patient charts is often augmented with stated reasons that explain individual treatment decisions.
Augmented Insights by APLUSA
APLUSA’s longstanding expertise in market research through global, real-world data collection is enhanced by a growing range of augmented insights solutions.